Privacy Policy

1. Introduction

CoachTravelHub Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, postal address, and journey details when you request a quote or make a booking. We also collect payment information processed securely through Stripe.

We automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and referring website. We use cookies to improve your experience and analyse site usage.

3. How We Use Your Information

• To process your quote requests and bookings
• To communicate with you about your bookings
• To share necessary details with coach operators to fulfil your booking
• To send service-related emails and notifications
• To improve our website and services
• To comply with legal obligations

4. Information Sharing

We share your booking information with coach operators solely to fulfil your journey. We do not sell your personal information to third parties. We may share information with service providers who assist our operations (payment processing, email delivery) under strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. Payment details are processed securely through Stripe and we do not store card numbers on our servers.

6. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at support@coachtravelhub.com